Creating an Account

Before you can apply for services online, you'll need a Portal account. It's free and takes a couple of minutes.

How to register

1. Go to the Portal website.
2. On the sign-in screen, choose Register (or Create account).
3. Fill in your details:
   • Your name
   • A valid email address (this becomes your username)
   • A password you'll remember
   • Your phone number and island, if asked
4. Select Create account.
5. You'll be signed in and taken to your dashboard.

:::tip Use an email you check often Important updates — like when your application is approved or a payment receipt — are sent to this email address. :::

Signing up while applying

If someone shared an application link with you, you can register as part of starting the application. Just follow the on-screen steps — you'll be asked to create an account or sign in before you submit.

Already have an account?

If you've registered before, you don't need a new account. Go straight to Signing In.

Government / staff accounts

Inspectors, managers, and administrators do not self-register. Their accounts are created for them by an administrator. If you're a staff member without an account, contact your administrator.