For Citizens
Welcome! This section is for members of the public and business owners. Here's everything you can do with your Portal account.
Your dashboard — a snapshot of your activity with shortcuts to common tasks.
What you can do
| Task | Description | Guide |
|---|---|---|
| 📝 Apply online | Browse available services and submit an application. | Applying Online |
| 🔎 Track your application | See where your application is and what happens next. | Track Your Application |
| 💳 Pay fees | Pay securely online by card. | Paying Fees |
| 📄 Get certificates & documents | Download and keep your official certificates. | Certificates & Documents |
| ✅ Verify a certificate | Check that a certificate is genuine. | Verify a Certificate |
| 📣 File a complaint | Report a food-safety or related concern. | Filing a Complaint |
Your typical journey
1. Apply → 2. Pay the fee → 3. An inspector visits → 4. Get your certificate
- Apply — choose a service and fill in the form.
- Pay — settle any fee online.
- Inspection — an inspector reviews your premises if the service needs it.
- Certificate — once approved, download your certificate.
You'll get notifications and emails along the way, so you always know what's happening.
Your dashboard
Your home dashboard shows a snapshot — recent applications, anything that needs your attention, and shortcuts to start something new. Start there whenever you sign in.